Refund policy
REFUND AND RETURN POLICY
At L’Homme & Beauty Skincare, customer satisfaction is important to us. Please review this policy before making your purchase.
RETURNS
We accept eligible returns requested within 14 days of delivery. To qualify for a return, the product must be:
• Unused, unopened, and in its original packaging
• In the same condition in which it was received
• Accompanied by your order number or proof of purchase
For health, hygiene, and safety reasons, perfumes, fragrance oils, skincare products, soaps, cosmetics, and other personal-care products cannot be returned after they have been opened, used, tested, sprayed, or had their protective seal removed.
To request a return, contact us at [lhommebeautyskincarelinellc@gmail.com] before sending anything back. Returns sent without prior approval may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order immediately after delivery. If your order arrives damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery at [[lhommebeautyskincarelinellc@gmail.com].
Please include:
• Your full name and order number
• A description of the problem
• Clear photographs of the product, packaging, and shipping box
• A photograph of the shipping label
We will review the claim and, when approved, provide a replacement, store credit, or refund. Please keep the product and all packaging until your claim has been resolved.
NONRETURNABLE ITEMS
We cannot accept returns for:
• Opened, used, sprayed, or tested products
• Products with removed or broken seals
• Products returned because the customer dislikes the fragrance
• Clearance, final-sale, or personalized products
• Gift cards
• Products damaged through misuse or improper storage
• Items purchased from another seller
Fragrance preferences are personal. Product descriptions and scent notes are provided to help customers choose, but we cannot guarantee that every fragrance will suit every customer.
INSPIRED-BY FRAGRANCES
Our inspired-by fragrances are interpretations and are not guaranteed to smell exactly like, perform exactly like, or have identical packaging to the original designer fragrance. Differences in scent perception, skin chemistry, and performance are not considered defects.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Original shipping charges are nonrefundable unless the order arrived damaged, defective, or incorrect. Financial institutions may require 5–10 business days to post an approved refund to your account.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning an eligible unwanted product. If we sent an incorrect product or approve a claim involving damage or defects, we will provide return instructions.
We strongly recommend using a trackable shipping service. L’Homme & Beauty Skincare is not responsible for returns lost or damaged while being shipped back to us.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped. Once shipped, the applicable return conditions will apply.
MISSING OR STOLEN PACKAGES
If tracking shows that an order was delivered but you cannot locate it, check the delivery area, ask household members or neighbors, and contact the shipping carrier. L’Homme & Beauty Skincare is not responsible for packages stolen after confirmed delivery, but we will assist you with available carrier information.
CONTACT US
For questions or return requests, contact:
L’Homme & Beauty Skincare
Email: [lhommebeautyskincarelinellc@gmail.com]
Return address:[lhommebeautyskincarelinellc@gmail.com]